A simple, mobile solution for the best accomodation
Guests communicate with the front desk, in-room dining, housekeeping, and concierge via an artificial intelligence bot on Facebook Messenger or WeChat.
Only when necessary, chats are transferred to hotel staff, who can communicate with guests in real time.
Web-based software allows for management of response to requests, including a simplified interface for room attendants.
Hotels can send notifications to individual guests or to groups, such as conferences or other events.
An automatic chat bot, programmed with answers to frequently asked questions and requests, saves time and labor while serving as a luxurious, 24/7 personal assistant for guests.
Automatic electronic documentation of requests means fewer mistakes, simpler management, and easy analysis that can improve hotel operations.
Use of the most popular messaging platforms means quick buy-in and heavy usage from guests.
Guests are invited to check-in via email, Facebook Messenger, or WeChat, where they can indicate arrival details, make special requests, electronically sign check-in forms, and make upgrades.
A notification is sent when the room is available, and at the hotel, they need only retrieve their key.
Remote check-in saves time and labor and helps eliminates lines at the front desk, while helping optimize room management.
Special requests, notifications upon room availability, and a paperless, non-transactional welcome at the front desk make for a more enjoyable stay.
Offering upgrades maximizes revenue opportunity.
Guests use their mobile device as a secure room key.
This innovative, secure solution is sure to impress every guest.
Validated profiles mean you know your guests, even if you don’t see them at the front desk.
Hotels can digitize their hotel guide, tailored promotions, and information about attractions and the neighborhood.
Avoid printing and replacing hard-copy guides, saving time and money.
Tailored promotions maximize revenue opportunity.
During their stay, guests can view their folio in real-time, and upon departure, guests receive a notification to verify and accept charges and request late check-out.
The final folio is sent by email and stored in the guest’s account, where guests can retrieve all previous invoices.
After departure, guests can receive a satisfaction survey via email, Facebook Messenger, or WeChat.
Seeing account transactions in real-time allows for early mistake resolution, maximizing satisfaction.
Electronic folio acceptance saves time, cost, and labor and eliminates lines and stress at the front desk.
Requests for late check-out maximize revenue opportunity.
Emailed and stored invoices eliminate need to forward bills.
A quick, remote set-up of services.
Trusted from Starwood to Shangri-La. Certified by Oracle Hospitality and Assa Abloy.
Hotels save on time and labor and can seize opportunities to upsell.
Guests use the same, web-based account for every stay, regardless of the hotel or reservation channel, ensuring a large, regular user base.