Ameniti – Privacy Policy

Ameniti appreciates your interest and trust in us by sharing your personal data through our online platform (hereby "website"). Our mission is to far exceed your expectations regarding our Ameniti Mobile check-in, Mobile key, Smart stay, Real-time folio and Mobile check-out, and also our future services. With the aim to be more transparent with you, we provide this Privacy Policy stating the information that we collect, how we use it, with whom and why we may share it. We also detail the security measures established in order to protect your personal data provided. We are committed to respect your privacy. This Privacy Policy applies to all our services offered through our website.

Our Privacy Policy follows strictly the European Regulation on the Protection of Personal Data (UE) 2016/679.


By completing the registration form available on our website, you understand and accept this Privacy Policy, and you agree that we process your personal information for the following purposes:

  1. request for check-in through our website on check-in date as indicated in your reservation,
  2. display your hotel opened account through our website,
  3. access to your hotel promotions,
  4. request for check-out through our website on the departure day agreed with the hotel,
  5. store your bills paid.

Under certain exceptional circumstances, we may use your personal data to detect fraud and/or other illegal activities directed against us.


Personal data introduced when you complete our registration form

Through our registration form which is completed by you or by someone else on your behalf and under your consent, we collect and store the following information: name, first name, national identity number, passport number, issuing country, expiration date, telephone, email and password. These personal data are needed to create a user account (Ameniti account) where our service is offered. We recommend you to keep your password in secret so no one else can impersonate you without prior consent.

For your safety, your national identity document and passport registered, must be validated only once. To validate them, it is necessary to show the original/s document/s in an affiliated hotel reception to our service. Remember to deliver your validated document in your next check-in in affiliated hotels so we can display the details of your opened account and you can request for check-out.

For a quicker check-in at an affiliated hotel, you may complete and update your account with the following data: gender, date of birth, address, zip code, city, state, country, phone number, cell phone number and occupation.


Use of your personal data

The personal data listed above, along with the consumption details of the opened account delivered by the hotel property management systems, are only and exclusively used by us:

  • to request for check-in to the hotel on your behalf (under your request through your Ameniti account),
  • to identify your hotel opened account,
  • to display the hotel opened account,
  • to request for check-out to the hotel on your behalf (under your request through your Ameniti account),
  • to store your bills paid.

In order to enjoy our service, we recommend you to complete our registration form with real personal information. Otherwise we cannot deliver our service. For example, identify your hotel account and therefore you cannot request for check-out through your Ameniti account.

The responsibility about the validity and quality of the data delivered by the hotel property management systems is sole and exclusively of the hotels. We never modify the information received about your opened account and your bills paid.


Control over your personal data

Your personal data provided during registration are available in My Profile section inside your Ameniti account.

If your personal data registered are wrong, you have the possibility to update them at any time by sending us a request to: Send us an email from your email account registered in Ameniti with the subject “Data update”. We reserve the right to make any necessary verification before executing the update, either terminate your account in case any misuse or illegal behavior is detected.

If you have suspicions that someone is impersonating you, contact us from your email account provided during registration to the email address:


Removal of the data registered in Ameniti

If you would like to remove your personal information stored in our systems, please send us an email from your email registered in Ameniti to the email address with the subject "Deleting data.


With whom we share your personal data

Under certain circumstances, it will be necessary to share your personal data with third parties:

External service providers

As in many companies, parts of our operations are outsourced to providers (for instance, the hosting) that provide their knowledge and experience enhancing our service and improving its security. We require to our suppliers the maximum security regarding personal data protection and disclosure to third parties, with appropriate security measures. We limit the use of personal data, treating and processing them only with the aim to provide the service detailed in our Terms and Conditions. These third parties are committed to honor non-disclosure agreements and data processing.

Legal requirements

We reserve the right to disclose your personal information if we are forced by a court request or by a governmental entity or if we deem it necessary or appropriate in compliance with a particular law to defend our rights and our intellectual property.

Information stored when you visit our website

With the aim to enhance your experience while you visit our website and to be more transparent, we consider appropriate to share with you the following points about our website:

Usage Information

Each time you connect to our website, we collect information about your connection in order to enhance and tailor our service to your needs. For example, the design of our website is modified depending on the browser, either from a computer or from a smartphone. All this kind of information is not linked with you, unless you sign up in your Ameniti account. We also store statistical information that allows us to improve our service and then your satisfaction. For example, the date and hour of the connection, the pages visited in our website, the time spent in each page, etc. Although this kind of information is anonymous or unidentifiable, is regarded as personal data by themselves.


In order to guaranty your security during the transfer of your personal data or the use our service, we install “Secure Socket Layer” (SSL) encryption till 256-bit for encryption of the information provided. We recommend you to verify that the information is encrypted. To do this, you only need to check that a lock symbol appears on the tool bar of your navigator or the url begins by “https” instead of “http”.

Your personal information collected both, online and during the sign up to our service, is stored by us and/or our service providers in databases protected with a combination of physical and logical measures, secure servers technologies and other reasonable measures. However, these security measures cannot avoid any loss, misuse or modification of your personal information and we are not responsible for any damage or liability in connection with any such incidents to the fullest extent permitted by law.

Changes on our Privacy Policy

Due to the constant changes in legal regulations as well as in our service, this policy is subject to change. The effective date of this Privacy Policy is listed at the end of this document.

Effective date: 09.03.2017

© Ameniti Inc.