Ameniti – Terms and Conditions
Welcome to Ameniti
Scope of our service
We offer you a personal website (hereby Ameniti account) to request for check-in in an affiliated hotel, to check the details of your opened account (pending for check-out) as well as promotions in an affiliated hotel, to request for check-out on the departure day agreed with the hotel and to display the bills paid. During your stay in an affiliated hotel, you may have the possibility to contact the hotel staff through digital messaging. All this features will be mentioned as “service”.
In order to have access to this service, you previously need to sign up by completing a registration form available in our website. The data requested on this registration form is: email address, first name, last name and cell number. In order to deliver our service, it is important to complete the form with real information.
Your Ameniti account will be available with:
Signing up do not implies to request for check-in and check-out only and exclusively through the Ameniti account.
Ameniti Mobile check-in
By clicking on the OK button:
When check-in is completed, you will automatically receive a notification from Ameniti confirming your room number and informing that your room key is ready at the hotel reception.
Ameniti Mobile Check-out
The details of the opened account are provided by the property management systems of the affiliated hotels, so they are the sole responsible to keep updated the information. We never modify the information received about your opened account and your bills paid.
When you access your Ameniti account, you can check your opened account with the last information available on the property management system of the affiliated hotel. You can request for check-out through your Ameniti account only on the date agreed with the hotel as the departure day.
By clicking on the OK button:
We always try to display the most recent information available in the property management system of the affiliated hotels. When the account is closed on the property management system of the hotel, we send you a digital notification confirming your check-out. We do not interfere in the payment process of the hotel.
In case that you do not request for check-out before the final time fixed by the affiliated hotel, either in reception nor through Ameniti, the affiliated hotel will complete the check-out charging the total amount of your final account with the pre-authorization made on your card during the check-in process. We recommend you to confirm on each affiliated hotel the deadline for check-out request.
In both cases, you can always check the bills paid in your Ameniti account.
Service free of charge
Our service is completely free of charges. We do not charge extra costs on your hotel account
Besides digital notifications listed above, you agree to receive a notification that can be sent after your stay, inviting you to complete a satisfaction form.
Subject to the limitations stated in this Terms and Conditions, and to the extent allowed by law, we shall only be liable for direct damages actually suffered, paid or incurred due to attributable shortcoming of our obligations in respect of our services, to a total amount of the total cost of your account for which you have applied the check-out via our website (either by an event or series of events)
However, to the extent permitted by law, neither we nor any of our suppliers and distributors will be responsible for: (i) errors relating to information (including staying prices, extras consumption and price) of the account displayed in our website, (ii) loss, damage or costs (direct, indirect, consequential or punitive) actually suffered, incurred by you or pay, arising or relating to the use, unavailability or delay of our website.