Ameniti – Terms and Conditions

Welcome to Ameniti

Ameniti appreciate your confidence in our services. By signing up on our online platform (hereby “website”) you agree on these Terms and Conditions and on our Privacy Policy that we recommend you to read carefully.

Scope of our service

We offer you a personal website (hereby Ameniti account) to request for check-in in an affiliated hotel, to check the details of your opened account (pending for check-out) as well as promotions in an affiliated hotel, to request for check-out on the departure day agreed with the hotel and to display the bills paid. During your stay in an affiliated hotel, you may have the possibility to contact the hotel staff through digital messaging. All this features will be mentioned as “service”.

In order to have access to this service, you previously need to sign up by completing a registration form available in our website. The data requested on this registration form is: email address, first name, last name and cell number. In order to deliver our service, it is important to complete the form with real information.

Your Ameniti account will be available with:

  • the option for remote check-in request in an affiliated hotel,
  • your opened account in the affiliated hotel,
  • the option to request for check-out,
  • the invoices paid when you requested for check-out through Ameniti.

Signing up do not implies to request for check-in and check-out only and exclusively through the Ameniti account.

Ameniti Mobile check-in

By clicking on the OK button:

  • the hotel is automatically informed about your check-in request,
  • your registered personal details are provided to the hotel in order to retrieve your reservation,
  • the hotel is expressly authorized by you to pre-authorize the credit card indicated in the reservation,
  • the hotel proceeds with your check-in by assigning an available room on its property management system.

When check-in is completed, you will automatically receive a notification from Ameniti confirming your room number and informing that your room key is ready at the hotel reception.

Ameniti Mobile Check-out

The details of the opened account are provided by the property management systems of the affiliated hotels, so they are the sole responsible to keep updated the information. We never modify the information received about your opened account and your bills paid.

When you access your Ameniti account, you can check your opened account with the last information available on the property management system of the affiliated hotel. You can request for check-out through your Ameniti account only on the date agreed with the hotel as the departure day.

By clicking on the OK button:

  • the hotel is automatically informed about your check-out,
  • during the check-out process, the hotel may update the last opened account displayed with consumptions that can only be included at this time -for example, last minibar consumptions,
  • the hotel is expressly authorized by you to charge the total amount of your final account with the pre-authorization made on your card during the check-in process and you assume all consumptions.

We always try to display the most recent information available in the property management system of the affiliated hotels. When the account is closed on the property management system of the hotel, we send you a digital notification confirming your check-out. We do not interfere in the payment process of the hotel.

In case that you do not request for check-out before the final time fixed by the affiliated hotel, either in reception nor through Ameniti, the affiliated hotel will complete the check-out charging the total amount of your final account with the pre-authorization made on your card during the check-in process. We recommend you to confirm on each affiliated hotel the deadline for check-out request.

In both cases, you can always check the bills paid in your Ameniti account.

Service free of charge

Our service is completely free of charges. We do not charge extra costs on your hotel account


Besides digital notifications listed above, you agree to receive a notification that can be sent after your stay, inviting you to complete a satisfaction form.


Our Privacy Policy follows strictly the European Regulation on the Protection of Personal Data (UE) 2016/679.

We also follow ethical standards for the personal data management. We reserve the right to disclose your information to our employees and our trusted representatives under our permission. For more information we recommend you to read carefully our Privacy Policy.

Limited liability

Subject to the limitations stated in this Terms and Conditions, and to the extent allowed by law, we shall only be liable for direct damages actually suffered, paid or incurred due to attributable shortcoming of our obligations in respect of our services, to a total amount of the total cost of your account for which you have applied the check-out via our website (either by an event or series of events)

However, to the extent permitted by law, neither we nor any of our suppliers and distributors will be responsible for: (i) errors relating to information (including staying prices, extras consumption and price) of the account displayed in our website, (ii) loss, damage or costs (direct, indirect, consequential or punitive) actually suffered, incurred by you or pay, arising or relating to the use, unavailability or delay of our website.

© Ameniti Inc.