AI for Hotels
Unified Communication and PMS Automation on a single platform.
Meet all of your needs in a single AI platform for consistency and cost savings.
Unified Communication
Automated communication meets agents in a single, unique space for consistent, all-channel hotel management.
SMS | Email | OTA Messages | Social | External Calls | Internal Calls | AI Assistants
Automatic Ticketing for those inquiries that need staff follow up.
Business Intelligence uses data to optimize your business.
PMS Automation
AI automatically manages your existing PMS based on guest needs and your hotel's business preferences.
Ameniti's comprehensive PMS suite gives you the option to automate your choice of important day-to-day tasks:*
Making and modifying direct bookings
Converting OTA reservations to direct bookings
Upselling
Early check-in with potential upgrade
Remote check-in and checkout
Upgrades
Room changes
Housekeeping requests
In-room dining orders
Concierge Services
Late checkout
Promoting positive reviews with Sentiment Analysis
*Don't see what you need here? We'll develop a custom automation in days.
Check out some of our simple, fast and flexible PMS Integrations:
In the era of hospitality staff shortages, self service options do the work for you, delivering the instant gratification your guests expect.
Revenue
Automatically boost sales and incremental revenue
Website Chatbot
Increase direct reservations
Booking assistance ensures conversions
Retarget abandoned bookings
Instant responses to OTA emails
Automatically increase bookings
Better visibility in the OTA portals
Inquiries are posted in the PMS
Upgrade & Upsell
Maximize conversions naturally
Monetize an existing conversation
Personalized offers with dynamic rates
Productivity
Automate for cost-effective guest and staff satisfaction
SMS Guest Journey
All touchpoints, from booking to interim folio and reviews, are covered
Customer requests are automatically fulfilled
Segmented in stay notifications for additional personalization and revenue
Calls
Answer your hotel's average monthly call volume of 11K.
Zero wait, Zero errors, Zero stress
Use images to enhance the booking experience
An investment for the long term
The most comprehensive AI solutions for your hotel
One AI can meet the needs of all departments
Ensure consistent communication and decision-making
Benefits
Automation gives your guests the instant gratification they expect, and improves the staff experience by reducing monotonous, repetitive inquiries - all while boosting profitability.
Humanlike, automated conversations as you've never experienced them.
Secure, fast and flexible integrations with leading PMS.
All hotel information is automatically updated across channels in real time.
Data-driven analysis and recommendations improve your hotel's business processes with minimal effort.
SMS
An interactive SMS is superior to a static email every time.
SMS is the most efficient service channel, and the most popular with guests.
External Calls
Superior service, with an instant answer to all inquiries regardless of the date, time or number of calls you receive.
An average 70% first contact resolution rate - up to 95% depending on automations selected.
Up to $400K in savings per year, using your existing infrastructure.
Internal Calls
Instant, accurate answers 24/7, no matter your call volume.
Error-free automatic tickets, immediately dispatched to the right staff member or department as needed.
OTA Communication
Generate more bookings by appearing earlier in OTA search results.
Amaze your potential guests with instant answers, building loyalty from day one.
Save countless hours of work for staff, who no longer need to answer OTA inquiries manually.
AI Assistants
Proprietary user identification allows for usage of voice assistants as a sales and service channel for the first time.
A rich, holistic experience with options for images, video, AR and more.
Free use for hotels and guests - the perfect channel for international travelers.
The Ameniti Advantage
Unique expertise in PMS and AI delivers services trusted by the most relevant hotels.
Turnkey AI requires one to two hours of your hotel's time, with full setup in five days.
Ameniti's suite of solutions is the most immediate way to boost service and drastically reduce costs.
Success Stories
Deliver superior guest service and maximize profitability with Ameniti.